Legal
Terms & Conditions
The terms governing our quotations, supply and installation services.
Last updated: 4 May 2026
1. About us
Bi Folds & Windows Direct of Essex Ltd, registered in England and Wales (Company No. 12684765, incorporated 20 June 2020). Registered office: 5 Hills House, Keen Avenue, Buntingford, Hertfordshire SG9 9GT. Email: info@bifoldsdirectessex.co.uk. Phone: 07903 632039.
2. Quotations
Quotations are issued in writing following a free home survey and are valid for 30 days from the date of issue. A quotation does not constitute a contract until accepted in writing by you and counter-signed by us.
3. Orders & deposits
On order acceptance a deposit (typically 30%) is taken to commission manufacture. The interim balance falls due on delivery to site, with the final balance due on completion. We do not take deposits at the survey visit.
4. Cancellation rights
Under the Consumer Contracts Regulations 2013 you have the right to cancel within 14 days of order, where the goods are not bespoke. Most of our products (frames cut to opening sizes, custom colours, glass to spec) are bespoke and exempt from this 14-day right once manufacture has commenced. The cancellation position will be set out clearly in your quotation pack.
5. Manufacture & lead times
Indicative lead times: aluminium systems 4–6 weeks, PVC systems 2–3 weeks, aluminium roof lantern roof lanterns 2–3 weeks. Lead times start from receipt of cleared deposit and signed final-spec sheet, and are estimates not guarantees.
6. Installation
Installation is carried out by our in-house fitting team. We will agree access arrangements, parking and removal-of-old-units logistics in advance. Building Regulations compliance for replacement windows and doors is handled in line with the applicable competent person scheme registered on your quotation pack.
7. Workmanship guarantee
All products and installations carry a 10-year guarantee, as published on our main website (bifoldsdirectessex.co.uk). Frames carry the manufacturer's warranty as set out in your quotation pack. Adjustment visits in the first 12 months are included at no charge.
8. Exclusions
Our guarantee does not cover: accidental damage, misuse, third-party modification, settlement of the building structure, or failure of substrate (e.g. lintels, surrounding brickwork) outside our installation envelope.
9. Payment
Payment terms are stated on your invoice. Late payment may incur interest at 4% above Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. We accept BACS, debit card and cheque.
10. Liability
We hold public liability insurance — certificate available on request. Our liability is limited to the contract value, except in respect of death or personal injury caused by our negligence or fraud, where liability is unlimited as required by law.
11. Complaints procedure
If something is not right, please email info@bifoldsdirectessex.co.uk in the first instance. We will acknowledge within 2 working days and aim to resolve within 14 working days. Where applicable, you may also escalate via the competent person scheme listed on your quotation pack.
12. Governing law
These terms are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.